Our cancellation and refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you any refund whatsoever..
To be eligible for a return, your subscription must be cancelled before 30 days.
Additional non-refundable items:
- Downloadable software products
- Digital products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted.
Subscription
The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as monthly or annually), depending on the type of Subscription plan you select when purchasing the Subscription.
At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it.
Subscription cancellations
You may cancel Your Subscription renewal either by yourself from your account section or by contacting us. You may request a refund for the fees you already paid for your current subscription period in which case your access will be removed.
Billing
You shall provide us with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information.
Should automatic billing fail to occur for any reason, we will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Fee Changes
Kudistack, in its sole discretion and at any time, may modify the subscription fees. Any Subscription fee change will become effective at the end of the current subscription period.
We will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.
Refunds
Certain refund requests for Subscriptions may be considered by Kudistack on a case-by-case basis and granted at the sole discretion of the Company.
Once we receive your request for a refund, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@wpstackpress.com.
Need help?
You may contact us for questions related to cancellation and refunds.