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Getting Started

9

Signing Up: Creating Your Kobopress Hosting Account
Configuring Your Hosting Package
Installing WordPress on Your Domain
Managing Your Hosting Packages
Pointing an External Domain to Kobopress Nameservers
How do I add custom DNS before I use your nameservers?
How can I tell if DNS has propagated for me?
Temporary URLs: what are they, and what are they used for?
I installed WordPress on the temporary URL, how can I change it to my domain name?

Security

10

Activate Free SSL Certificate on Your Domain
My website shows as insecure due to mixed content?
Can I point an A record to a package and get the free SSL certificate?
Why do I get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error?
How can I generate a Certificate Signing Request?
How do I use the Website Malware Scanner?
How do I run Composer via SSH?
How do I connect via SSH on an Apple Mac?
How do I connect via SSH?
How do I connect via SSH using 2FA?

Website Optimisation

3

Do I need caching plugins in addition to the CDN?
Using the CDN: Activating Edge Caching
CDN Statistics

Domains & DNS

21

What is a nameserver?
Where can I view the nameservers of a domain?
Pointing an External Domain to Kobopress Nameservers
How do I add custom DNS before I use your nameservers?
How can I tell if DNS has propagated for me?
What is domain propagation?
Are there any restrictions or rules on the domain name I can choose to register?
My www.domain.com doesn’t work, but domain.com works fine (or vice-versa) – what’s up?
How do I transfer my domain to you?
My domain is locked with my current provider, what can I do?
How do I obtain the authorisation code/EPP code for my domain?
How can I create a subdomain?
How do I configure Google Workspace (formerly G Suite/Google Apps)?
How can I use DNS to verify my domain with Google Search Console (Webmaster Tools)?
How do I setup a domain redirect?
How do I change the contact details on my domain names?
What does FQDN mean?
What is the IP address that my site uses for external connections?
How can I modify my hosts file?
How can I use FTP before changing DNS?
Why do DNS changes take 24-48 hours to propagate?

WordPress

9

Do you offer WordPress CLI?
Do you disallow any WordPress plugins on your WordPress platform?
What details should I use for a WordPress SMTP plugin?
How do I add and use WordPress contact forms?
How do I reset my WordPress user password?
Do you support WordPress Network (Multisite)?
What is WordPress?
I installed WordPress on the temporary URL, how can I change it to my domain name?
Which PHP functions are disabled on your WordPress platform?

Email

32

How do I configure Google Workspace (formerly G Suite/Google Apps)?
Why can’t I send emails?
What details should I use for a WordPress SMTP plugin?
How do I login to webmail?
How do I create an email signature in webmail?
How do I stop emails going to junk?
How do I add a DKIM record?
What is POP3?
What is IMAP?
Should you use POP3 or IMAP?
I’ve reached my mailbox quota size. What can I do?
What is email forwarding?
What is SMTP?
What are MX records?
How can I change my mailbox password?
Can I add SPF records for my domain name?
What are my email sending limits?
How do I add SRV records for Office 365?
How do I setup my mailbox in Outlook?
Why are the IMAP folders missing from my iPhone or iPad?
Can I use ‘mail.domain’ in my mail client?
Why do I get “Mailbox does not exist” bounceback from a brand new mailbox?
What are the recommended Thunderbird Mail client settings?
How do I set up email on my iPhone?
How do I migrate emails?
How do I set up email on my Android device?
How do I add another server/include to an SPF record?
Can I rename a mailbox?
Can I import contacts into Webmail?
Does the email migration delete any emails?
Will the email migration tool cause downtime to mail?
How long does an email migration take?

Web Files

5

How do I use the File Permissions Checker?
Can I enable GZIP Web Server Compression?
How do I view the most recent backups taken by Timeline Backups?
How do I upload a large file via FTP?
How do I connect via FTP?

Web Tools

11

Do you offer WordPress CLI?
How do I set up a cron job?
Can I change my website’s PHP configuration?
What is MariaDB?
How do I import a .sql file via phpMyAdmin?
Can I set my database hostname as ‘localhost’?
What’s the maximum MySQL database size allowed?
How do I create a MySQL database?
What is MS-SQL?
How do I manage my Microsoft SQL database?
Is ionCube PHP Loader installed?

Hosting Packages

9

How do I find the IP address of a hosting package?
Can I enable GZIP Web Server Compression?
Temporary URLs: what are they, and what are they used for?
What do I do if I believe a site is in breach of the Acceptable Use Policy/Terms of Service?
How do I use traceroute?
I can’t connect via FTP, what can I do?
Are you PCI compliant?
Can I view my FTP, email address, or database passwords?
How do I connect via FTP?

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